Transaction Terms
Personal Data & Security
The personal data you provide to Koutlianos Electrics are used exclusively by it and its collaborating companies, for the purpose of promoting and executing the transactional relationship. They are also not allowed to be used by any third party, without complying with the provisions of Law 2472/97 on the protection of personal data processing, as it is in force at any time. Koutlianos Electrics acts in accordance with applicable legislation. Your personal data is kept securely for as long as you are registered as a member of the Koutlianos Electrics online store and is deleted if requested by you.
Customer Obligations & Rights
The customer is required to register as a member in the online store of Koutlianos Electrics by accurately filling in the information required by the relevant form, in order to be able to make the purchases he wishes. The customer is required to indicate an address (residential or work) for the delivery of the order, which will be made on working days and hours. In the event that the shipping address of the order is declared incorrectly, the responsibility lies solely with the customer. The customer is prohibited from reselling the products he purchases. Each sale of a product is intended for the exclusive use of the customer or for the exclusive use of the person in whose name the delivery is made. In the latter case, the customer guarantees the acceptance of the terms of this by the end user of the product. The customer acknowledges that the rendering of colors may deviate from reality in terms of shades and tones, as they are rendered by electronic machines, the settings of which are influenced by many parameters and are defined by the capabilities of each machine and the individual user. The customer has the right to exchange products of equal value, provided that they have not been used or processed, within 14 calendar days of receipt, assuming the shipping costs for returning the products to the company and informing it of the new products he wants, if they are available. The customer has the right to withdraw, provided that the product packaging has not been opened, within 14 calendar days of receipt, returning the product in its original condition at his own expense and sending the relevant statement.
Product availability
Koutlianos Electrics ensures that the products included in the online store www.koutlianoselectrics.gr are available.
Product delivery times
Order processing and delivery are completed within approximately 3-8 business days from the order.
Limitations & Disclaimer
Koutlianos Electrics is not liable to customers / users for any damages that may arise from the non-execution of their order. It also reserves the right to change the delivery time of the goods in cases of force majeure. In the event that a product is damaged or destroyed during transport, the company undertakes to replace it, provided that the transport was carried out by the company’s own personnel. When the transport is carried out by an independent transport company, the store is not responsible. For the best execution of the order, please check the package before receiving it, for any damage or destruction. In cases of changes and returns, the company responds within 21 calendar days of receipt of the products.
Packaging
Koutlianos Electrics undertakes the packaging of your order at no additional cost to you.
Pricing policy
The customer always pays the price indicated in the price lists at the time of the order. The prices indicated on each product refer to final prices including VAT and do not include shipping costs. Shipping costs are borne by the customer and are added to the final order confirmation.
Guarantee
In the event that a product is damaged or destroyed during transport, the company undertakes to replace it, provided that the transport was carried out by the company’s own personnel. When the transport is carried out by an independent transport company, the store is not responsible. For the best execution of the order, please check the package before receiving it, for any damage or destruction.
Other Terms
Koutlianos Electrics reserves the right to modify, add, change the content or services of the website www.koutlianoselectrics.gr as well as to modify or renew the terms and conditions of transactions, and undertakes the obligation to inform consumers of any change. The company ensures the correctness of the electronic handling until the order is placed with technical means that monitor all stages of data entry, identify any errors in the electronic handling and inform with automatic messages for their correction. The company maintains a record of all orders. Each customer has access to their orders through their personal account and the Order History option. Only those residing in Greece can conclude contracts and make purchases with this online store. Contracts are concluded in the Greek language and Greek Law is applied to them. The courts of Thessaloniki are competent for any dispute.
Cookie Usage & Settings
We use cookies on our website to manage your sessions, to provide you with personalized web pages, and to tailor advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregated statistics that allow us to understand how our audience uses our website and help us improve its structure and content. We cannot personally identify you from this information. Please note that some features are only available through the use of cookies, and if you choose to reject cookies, these features may not be available. Cookies are small files sent by the website’s management software and stored on the hard drive of users’ computers. Sometimes they are created and transferred upon first registration on the website and are then used to identify the computer and repeat access to the website without the need to log in, speeding up access to the website and the information the user wishes to see. The majority of web browsers accept cookies, but you may be able to change your browser settings to prevent the transfer.
Cookie Policy
We use cookies for the best possible operation of our website, proper user navigation, connection and movement through the pages, as well as for the provision of advertising content.
Cookies are also used to analyze how visitors use our website, how they navigate or if they encounter any problems. All information collected by these cookies is anonymous and is only used to improve the structure and content of the website.
Cookies are stored on the user’s computer and can be removed at any time. In every Browser, either in Settings or Privacy and Security, you will find your browsing history and you will be able to delete it if you wish. Cookies do not store email addresses or phone numbers.
The cookies we use are:
Α) Necessary Cookies
These cookies are necessary for the proper functioning of our website and for the user to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies, some of the services and functions of the website, such as shopping cart or online payment, cannot be provided.
Β) Performance Cookies
These cookies collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve how the website works.
C) Functionality Cookies
These cookies allow the website to remember the choices the user makes and provide more personalized features. These cookies can also be used to remember changes the user has made to the website or be used to provide services that the user has requested, such as chatting or using social media.
D) Targeting/Advertising Cookies
These cookies are used to provide advertisements (Google adwords, Facebook) more relevant to the user and their interests. They are also used to send targeted advertising or offers, to limit the number of advertisements displayed, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.
By disabling Cookies or withdrawing your consent, website functions will not be available.
Personal Data Deletion
Your personal information, upon your request by email, is permanently deleted and is not provided in any way to anyone.
Cookies Usage
Necessary Cookies (for all visitors)
- analytics: For anonymus usage statistics.
- PHPSESSID: To identify each unique session on the website.
Necessary Cookies (additional for logged in users)
- wp-auth: It is used by WordPress for logged-in guest authentication, password authentication, and user verification.
- wordpress_logged_in_{hash}: It is used by WordPress for logged-in guest authentication, password authentication, and user verification.
- wordpress_test_cookie Used by WordPress to ensure that cookies work properly.
- wp-settings-[UID]: WordPress defines some cookies wp-settings-[UID]. The number at the end is your unique user ID from the user database table. It is used to customize the appearance of the admin interface, and possibly the main website interface as well.
- wp-settings-[UID]:WordPress also defines some cookies wp-settings-{time}-[UID]. The number at the end is your unique user ID from the user database table. It is used to customize the appearance of the admin interface, and possibly the main website interface as well.
Data Retention
When you send an email or make a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically rather than keeping them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time (except for changing your username). Site administrators can also view and edit this information.
Security Policies
Koutlianos Electrics is committed to ensuring the security and integrity of the data it collects about the users of its website.
The company has adopted procedures that safeguard the personal data that users submit to its website or provide to it by any other means (e-mail or telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this data is accurate and used correctly.
Your connection to it is secure because it uses SSL (Secure Socket Layer) technology from Lets Encrypt. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the Server is based on the unique key code, ensuring the integrity of the communication.